BMC Helix

Cognitive service management on your cloud of choice
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Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud
  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by BMC's Helix Innovation Suite, cloud-native application development platform

BMC Helix provides choice and flexibility for your enterprise

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BMC Helix Remedy
Delivers predictive ITSM across multi-cloud environments
  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
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BMC Helix Digital Workplace
Deliver intelligent, omni-channel self-service experiences
  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions
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BMC Helix Discovery
See all your IT assets and dependencies across on-premises, multi-cloud (AWS, Azure, Open Stack, Google Cloud), and hyperconverged infrastructure
  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
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BMC Helix Business Workflows
Extend service management beyond IT to support your lines of business (HR, Facilities, Procurement)
  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences
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BMC Helix Innovation Suite
Fast track app innovation – empower coders and non-coders to co-create apps in the cloud
  • Multi-cloud ready: Extend, integrate, and customize workflow-based apps
  • Cognitive micro-service framework: Add AI service capabilities to your apps
  • Integration service: Connect newly created apps to third-party services and core systems
  • No-code application tailoring: Business analysts can easily modify applications using drag-and-drop design tools
  • Rapid application assembly: Reusable code components can be used by both developers and business analysts to generate consistent design patterns
  • Rich integrations: REST APIs can be reused in any custom application for a variety of use cases
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