BMC Helix
Cognitive service management on your cloud of choice
Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud
- Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
- Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
- Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
- Powered by BMC's Helix Innovation Suite, cloud-native application development platform
BMC Helix provides choice and flexibility for your enterprise
BMC Helix Remedy
Delivers predictive ITSM across multi-cloud environments
- Predictive service management through auto-classification, assignment, and routing of incidents
- Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
- Integrations with tools like Jira to support a DevOps culture
- Easier upgrades through cloud-delivery model
BMC Helix Digital Workplace
Deliver intelligent, omni-channel self-service experiences
- Have visibility into your data center and digital assets
- Map relationships across multiple cloud platforms
- Know which assets impact critical business functions
BMC Helix Discovery
See all your IT assets and dependencies across on-premises, multi-cloud (AWS, Azure, Open Stack, Google Cloud), and hyperconverged infrastructure
- Predictive service management through auto-classification, assignment, and routing of incidents
- Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
- Integrations with tools like Jira to support a DevOps culture
- Easier upgrades through cloud-delivery model
BMC Helix Business Workflows
Extend service management beyond IT to support your lines of business (HR, Facilities, Procurement)
- Create and automate workflows without writing code
- Deliver modern case management through formless requests
- Increase productivity with tailored user experiences
BMC Helix Innovation Suite
Fast track app innovation – empower coders and non-coders to co-create apps in the cloud
- Multi-cloud ready: Extend, integrate, and customize workflow-based apps
- Cognitive micro-service framework: Add AI service capabilities to your apps
- Integration service: Connect newly created apps to third-party services and core systems
- No-code application tailoring: Business analysts can easily modify applications using drag-and-drop design tools
- Rapid application assembly: Reusable code components can be used by both developers and business analysts to generate consistent design patterns
- Rich integrations: REST APIs can be reused in any custom application for a variety of use cases