Helix Remedy Service Management

The Future of Service Management Helix Remedy Service Management

  • Born in the cloudArchitected, designed, and built for cloud using latest technologies
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Transforms the agent experience to deliver predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to integrate incidents, changes, and releases across cloud providers from a single pane of glass.
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
Leverage Transcendence IT’s experience and innovations:
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  • Map dozens of applications per month
  • Associate assets to organizations thru discovery
  • Integrate BMC Discovery to ServiceNow CMDB
  • Provide Security coverage reporting by Business Application Service
  • Helix Remedy Service Management Formal Education
Customers who implemented Helix Remedy Service Management also implemented:
Seamless service experience across multi-cloud environments
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