Helix Remedy Service Management
- Born in the cloud – Architected, designed, and built for cloud using latest technologies
- Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
- Transforms the agent experience to deliver predictive service management through auto-classification, assignment, and routing of incidents
- Embedded multi-cloud capabilities to integrate incidents, changes, and releases across cloud providers from a single pane of glass.
- Integrations with tools like Jira to support a DevOps culture
- Easier upgrades through cloud-delivery model
Leverage Transcendence IT’s experience and innovations:
We can help!
- Map dozens of applications per month
- Associate assets to organizations thru discovery
- Integrate BMC Discovery to ServiceNow CMDB
- Provide Security coverage reporting by Business Application Service
- Helix Remedy Service Management Formal Education