Remedy Service Management
- Save money by increasing zero touch level 0 resolutions thru chat bots and self-service knowledge management
- BMC with Smart IT & Digital Workplace provides a world-class multi-channel and powerful experience across the enterprise
- End-to-end ITOM integration with automation, performance and availability, discovery to speed service resolution and automate changes
- No code workflows for automated fulfillment and orchestration and OOTB connectors for Office 365, JIRA, Citrix and more.
- System-recommended Incident categorization based on automated text analysis